Shipping Policies: Thank you for choosing to shop with us at milkstudios.store. We are committed to providing you with a seamless and convenient shopping experience. Please take a moment to familiarize yourself with our shipping policies Standard Shipping: All orders placed on our website will be shipped using our standard shipping method by default. Our dedicated team strives to process and ship your order within 7-10 business days from the date of your purchase. Please note that our business days exclude weekends and public holidays. Multiple Product Orders: If your order consists of multiple products, please be aware that each item may be shipped separately based on availability. As a result, you may receive different packages at different times. We assure you that we will do our best to minimize any inconvenience caused and deliver all your products as swiftly as possible. Express Shipping: We offer Express Shipping for customers who require faster delivery (Currently only available in Mumbai, Delhi NCR, and Bangalore): All Express Shipping orders are dispatched on the same day the order is placed. Delivery timelines for Express Shipping are 24–48 hours from the date the order is placed. Please note the following cut-off timings: Orders placed before 7:00 PM will be dispatched on the same day. Orders placed after 7:00 PM will be dispatched on the following business day. Orders placed on Saturday after 7:00 PM will be dispatched on Monday. Business days exclude Sundays and public holidays. While we work closely with our trusted delivery partners to ensure timely delivery, unforeseen delays due to weather conditions, operational disruptions, or regional restrictions may occasionally occur. If you have any questions regarding Express Shipping, please contact us at orders@milkstudios.store, and our team will be happy to assist you. Fast and Seamless Shipping: We understand the importance of timely and hassle-free shipping. Our team works diligently to process your orders promptly and ensure they are shipped out in a timely manner. To ensure efficient delivery, we collaborate with trusted shipping partners who share our commitment to excellence. Tracking Your Order: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date. If you have any difficulties tracking your order, please don't hesitate to contact our customer support team at orders@milkstudios.store Shipping Concerns and Clarity: We value your satisfaction and want to address any concerns or questions you may have regarding shipping. If you require further clarity or have specific shipping-related inquiries, please feel free to reach out to us. Our dedicated customer support team is available 24/7 to assist you and can be contacted at orders@milkstudios.store We will make every effort to respond to your queries promptly and provide you with the necessary information. Delivery Address and Signature: To ensure secure delivery, we require a valid delivery address and someone available to sign for the package upon delivery. It is your responsibility to provide accurate and up-to-date shipping information during the checkout process. Shipping Destinations: Currently, our store only ships within India. However, we are excited to announce that we will be expanding our shipping services to international destinations very soon. Stay tuned for updates as we work towards offering international shipping to serve customers around the world. Thank you for choosing NOTDEFINED. We appreciate your trust in us and strive to provide you with the best shopping experience possible, from browsing our products to receiving your order in a timely manner. If you have any further questions or require assistance, please don't hesitate to contact us at orders@milkstudios.store Pre Orders: This addition provides clarity for customers who place pre-orders, letting them know what to expect and how to stay informed about the status of their pre-order. For customers who place pre-orders, please note that all shipping details and timelines for pre-orders will be communicated via email. You will receive a separate pre-order tracking link that will contain all the required information specific to your pre-order. We aim to pack and deliver pre-orders within 25 days from the date of ordering. Please keep an eye on your email for updates and tracking information related to your pre-order. If you have any questions or require further information about your pre-order, feel free to reach out to our customer support team using the contact information provided above. Return & Refund Policy We want your Milk Studios experience to be smooth, transparent, and fast. Please read the updated policy carefully before making a purchase. Return & Exchange Window All orders (prepaid + cod) are eligible for returns and exchanges within 7 days from the date of delivery. How to place a return or exchange (new & automated) To request an exchange or return, simply head to the Raise an Exchange/Return link in our website menu or use this link (https://www.milkstudios.store/apps/return_prime). Enter your Order Number (for example, #1234MLKStd) along with your registered Mobile Number or Email ID to access your orders. From there, follow the quick, guided steps on your screen to complete your request. If you need any help along the way, feel free to reach out to us at orders@milkstudios.store — we’re happy to help. Exchange Policy Size-related exchanges are allowed once per order.If the required size/product is unavailable, we’ll issue store credit for COD(cash on delivery) orders and a refund to the original payment mode for prepaid orders. Product must be unused, unwashed, and returned with all tags/packaging intact. Refund Policy Return fee: a flat ₹290 applies to all refunds (pickups included). For prepaid orders:Refund will be issued to the original source of payment.₹290 will be deducted as the return fee. For cod orders:Refund will be issued as store credit only.₹290 will be deducted before store credit is issued. Damaged or Defective Products If you receive a damaged or defective item, initiate a return through the website login flow within 7 days.Attach clear images when prompted. Our team will review and approve the exchange if eligible. If the same product isn’t in stock, we’ll issue store credit for COD(cash on delivery) orders and a refund to the original payment mode for prepaid orders. Important Notes Pickup & Shipping : We will always attempt a doorstep pickup first. If your area is not serviceable by our courier partners, you will need to ship the item back to us yourself. We will send you a shipping label, which you can print and attach to the package. Exchange approval is at the discretion of Milk Studios after QC.If the product fails qc (worn, washed, damaged, perfume marks, missing tags), the request may be denied.If denied, the item will be sent back to you at an additional fee of ₹290.Failure to initiate a return/exchange within 7 days may lead to denial. Need Help? For any clarification, reach out to us at orders@milkstudios.store Policy Updates This policy may be updated without prior notice.
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