Shipping Policy Reach out to us at retail@rkives.co if you need any assistance, we'll be happy to help! rkive city will make commercially reasonable efforts to meet the shipment schedules outlined on the site. However, any shipment date or forecast provided by rkive city is an estimate. All international and domestic shipments will be processed based on an estimated time frame for shipment. Items will be shipped through rkive city or its designated representatives, using standard packaging and delivery methods. For further details, please refer to ou shipping policy. All orders are processed within 10-14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 1. Domestic Shipping Rates and Estimates (for customers within India): Shipping is free within India. Once your order has been shipped, it will take 10 to 14 days to be delivered to you. This does not include the time taken to process the order which is 2-3 days. 2. International Shipping (for customers outside India): We offer international shipping to all countries worldwide. The product price shown is final and does not include customs or import charges. Any additional customs duties or taxes will be the customer's responsibility. 3. How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at retail@rkives.co with your name and order number, and we will look into it for you. 4. Other Information: Please be aware all international orders (outside India) may be subject to sales tax, import duties and customs charges at the receiver’s expense. This rate is determined by the receiving country. Please contact your local customs for further information. RETURNS & REFUNDS Reach out to us at retail@rkives.co if you need any assistance, we'll be happy to help! rkive city will make commercially reasonable efforts to meet the shipment schedules outlined on the site. However, any shipment date or forecast provided by rkive city is an estimate. All international and domestic shipments will be processed based on an estimated time frame for shipment. Items will be shipped through rkive city or its designated representatives, using standard packaging and delivery methods. For further details, please refer to our shipping policy. All orders are processed within 10-14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 1. DOMESTIC SHIPPING RATES AND ESTIMATES (FOR CUSTOMERS WITHIN INDIA): Shipping is free within India. Once your order has been shipped, it will take 10 to 14 days to be delivered to you. This does not include the time taken to process the order which is 2-3 days. 2. INTERNATIONAL SHIPPING (FOR CUSTOMERS OUTSIDE INDIA): We offer international shipping to all countries worldwide. The product price shown is final and does not include customs or import charges. Any additional customs duties or taxes will be the customer's responsibility. 3. HOW DO I CHECK THE STATUS OF MY ORDER? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at retail@rkives.co with your name and order number, and we will look into it for you. 4. OTHER INFORMATION: Please be aware that all international orders (outside India) may be subject to sales tax, import duties and custom charges at the reciever's expense. This rate is determined by the receiving country. Please contact your local customs for further information.
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